We know that it can be risky to buy any instrument without having the chance to see it and play it in person first. For this reason, we offer you 14 days to fully evaluate your new ukulele to make sure that you are happy with your purchase. If you are unhappy for any reason, you have the option to return it and receive a full refund of your purchase price.
While "handmade perfection" does not exist, we strive to maintain a high level of quality in all of our ukuleles. It would be an understatement to say that our ukuleles are an exceptional value for the money.
We guarantee that the tonewoods used to build your ukulele have been dried to the correct moisture content, and that if taken care of correctly, you will not have any problems as your ukulele adjusts to its new environment.
If your new ukulele develops any problems within 60 days, we will pay for return shipping to Nicaragua, fix the problem for free, and pay to ship it back to you as soon as possible. We take 100% responsibility for any issues that arise within the first 60 days. After 60 days, any problems are more likely going to be from the ukulele not being cared for correctly, rather than from a workmanship issue.
When not playing your ukulele, or showing it off to your friends, please make sure to keep it in a quality case. We can't stress the importance of this enough. As enjoyable as it would be to hang your new work of art on the wall, keeping your ukulele in a good case will not only protect your ukulele from dings and scratches, but will also help control the range of temperature and humidity it is exposed to. I particularly like any case with a polyfoam liner that helps insulate the ukulele from daily fluctuations in humidity and temperature.
Although we go to great lengths to make sure that all of our tonewoods are dried to the correct moisture content, all solid wood instruments need to be cared for correctly according to the humidity levels of their new environments. This is especially important in dry climates. Too much humidity can create problems as well, but dry climates can be destroy a solid wood instrument if it is not taken care of correctly.
Try to store your ukulele between 70-75 degrees Fahrenheit, and around 50% relative humidity. Your new baby was born in the tropics, and will surely appreciate a little bit of extra humidity as she adjusts to her new home. Most people don't have a hygrometer to measure humidity, which is why I recommend investing in an in-case humidifier, such as an Oasis Ukulele Humidifier (especially if you live in a dry climate). Oasis Humidifiers are an inexpensive way to ensure that your ukulele is well humidified.
It is often a good idea to store your ukulele in a closet, where it is out of the sun and away from heating and a/c vents. Heating and a/c systems produce very dry air that can create problems for a solid wood instrument.
With a little bit of effort, your new Cocobolo Ukulele should last a lifetime.